Refund & Returns Policy

Within 7 days of delivery you may return unused items with intact tags and original packaging, no reason required.

Return shipping is at your cost. Once we receive and inspect the item we will issue a refund within 3 business days.

The following are excluded:

• Items that have been used, washed or damaged
• Intimate apparel and hygiene products once unsealed
• Customised or personalised items
• Food, cosmetics and essential oils once unsealed
• Requests made more than 7 days after delivery
• Promotional items marked final sale

If an item is faulty, defective or not as described, we cover return shipping.

Please photograph the issue and contact us within 48 hours of delivery. Claims made later may not qualify as transit damage.

We offer a replacement first; if stock is unavailable we issue a full refund.

Refunds go back to the original payment method:

• Card (Stripe): 3-10 business days depending on your issuer
• Bank transfer: within 3 business days to your nominated account
• Cash on delivery: transferred to a bank account you provide

After you submit a request:

• 1. You submit a refund request from the order page with a reason
• 2. Support contacts you within 1-2 business days to confirm details
• 3. You ship the item back (we provide the address and cover cost for faulty items)
• 4. We inspect the returned item within 1-2 business days
• 5. Once approved, the refund is issued within 3 business days

When only part of an order is returned, the original shipping fee is not refunded.

If a full refund is issued on an order that qualified for free shipping, the waived shipping amount is deducted from the refund.

If tracking shows delivered but you have not received it, contact us within 48 hours and we will open a courier investigation.

Where the courier accepts liability, we replace the item or refund in full.

If the outer packaging is clearly damaged on arrival, refuse delivery and photograph it.

Refund status is visible in My Orders: Pending Review / Approved / Refunded / Rejected.

Questions? Email support@example.com